bg44's Privacy Policy
Your personal information is held with the utmost security at bg44. This policy explains in detail how bg44 collects, uses, and stores your data.
This Privacy Policy ("Policy") sets out our commitments and procedures regarding the collection, processing, storage, and use of personal information of users of the bg44 platform and its associated services ("Platform"). By using bg44, you are considered to have consented to this Policy.
bg44 is committed to providing a safe and transparent online gaming environment for Bangladeshi users. We keep your information secure using SSL encryption and modern data protection technology. Please read this policy carefully, and if you have any questions, contact our support team.
Definitions and Scope
The key terms used in this policy are explained below so you can clearly understand what we mean.
User
Any person who has registered with or visited the bg44 platform is a "User".
Personal Information
Any information that can directly or indirectly identify you — such as your name, email address, phone number, or financial details.
Processing
Any operation performed on data — including collection, storage, modification, use, transmission, or deletion — is referred to as "Processing".
Third Party
Any person or organization other than bg44 — such as payment providers or technology partners.
What Information We Collect
We may collect the following types of information while you use the bg44 platform. This information is used to improve your service experience and to fulfil legal obligations.
2.1 Registration and Account Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Address and national identity information (for KYC verification)
- User-chosen username and password (encrypted)
2.2 Financial Information
- Transaction details for bKash, Nagad, Rocket, Upay, or bank transfers
- Deposit and withdrawal history
- Partial wallet or account number details (full numbers are not stored)
2.3 Technical Information
- IP address and device type
- Browser version and operating system
- Platform access times and session data
- Information collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
- Betting history and game preferences
- Bonus and promotion usage details
- VIP level and points history
Purpose of Data Use
bg44 uses your information only for the following legitimate purposes. We never sell or share your information for unauthorised purposes or to third parties.
| Purpose | Type of Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration information | Performance of contract |
| Payment processing | Financial and identity information | Performance of contract |
| Age and identity verification (KYC) | Identity document, date of birth | Legal obligation |
| Fraud prevention and security | Technical and transaction data | Legitimate interest |
| Customer service provision | Contact and account information | Performance of contract |
| Responsible gaming monitoring | Gaming activity data | Legal obligation and legitimate interest |
| Promotional communications (subject to consent) | Email, game preferences | Consent |
Data Sharing and Disclosure
bg44 places the utmost importance on your privacy. We may share only the necessary information in the following limited circumstances.
Payment Providers
Necessary information is shared with payment providers such as bKash, Nagad, Rocket, Upay, or banks to complete transactions. This information is used solely for the purpose of processing transactions.
Legal Authorities
It is our legal obligation to disclose information based on court orders, legal investigations, or valid requests from government authorities.
Technology Partners
Minimum technical data may be shared with technology service providers for the operation of the platform. These partners are required to comply with our privacy standards.
What We Do Not Do
We never sell or share your information with advertisers, data brokers, or unrelated third parties.
Cookies and Tracking Technology
The bg44 platform uses cookies and similar technologies to improve your browsing experience and to ensure the platform functions correctly.
5.1 Types of Cookies
- Essential cookies: Essential for maintaining login sessions and security — these cannot be disabled.
- Functionality cookies: Remember your language preferences and account settings.
- Analytics cookies: Collect anonymous statistics about platform usage to help improve the service.
- Marketing cookies: Used to display relevant advertisements only with your consent.
5.2 Cookie Controls
You can control or disable non-essential cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the platform. Contact our support team to learn more about cookies.
Data Security Measures
bg44 uses industry-standard technology and practices to keep your personal and financial information secure.
SSL Encryption
All data transmissions are protected with 256-bit SSL encryption, which prevents interception.
Secure Servers
Your information is stored in secure data centres where unauthorised access is strictly controlled.
Access Controls
Only authorised staff can access the necessary information, and all access is logged.
Fraud Detection
Automated systems monitor suspicious activity and keep your account secure.
Regular Audits
Our security measures are regularly audited by third-party security experts.
Password Protection
Your password is stored in hashed form — no staff member can view your password.
Please note that no method on the internet is one hundred percent secure. However, we have taken all reasonable measures and are continuously working to improve. Use a strong password for your account and do not share it with anyone.
Data Retention Period
bg44 retains your information only for as long as necessary. The retention periods for different types of information are listed below.
- Active account data: for as long as the account remains active
- Transaction and financial records: at least 5 years as required by law
- KYC and identity verification data: as required by law even after account closure
- Gaming logs and betting history: at least 3 years
- Customer service chat history: up to 6 months
- Marketing consent data: until consent is withdrawn
After the designated period, data is securely deleted or permanently anonymised.
Your Rights
You have the following rights under bg44's privacy policy. To exercise these rights, contact our support team.
1. Right to Access
If you wish to know what information we hold about you, you may submit an access request. We will respond within 30 days.
2. Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
3. Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some data must be retained for a set period due to legal obligations.
4. Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
5. Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw that consent at any time — for example, by unsubscribing from marketing emails.
6. Right to Lodge a Complaint
If you believe we have not processed your information correctly, please contact us first. If the issue is not resolved, you have the right to file a complaint with the relevant authority.
Protection of Minors
bg44 is an adult platform. We do not knowingly collect information from any person under the age of 21.
We verify age at the time of registration, and identity documents are checked during the KYC process. If a user registers with a false age and this comes to our attention, the account will be immediately closed and the collected information will be deleted.
If you believe a minor is using this platform, please contact us at [email protected].
Changes to Policy
bg44 may update this privacy policy from time to time. If there are significant changes, we will notify you by email or through a notice on the platform.
Continued use of the platform after changes will be considered as your acceptance of the updated policy. The date of each update will be noted on this page as "Last Updated".
We recommend that you review this policy regularly to stay informed about the latest information.
Contact Us
If you have any questions, complaints, or information requests regarding this privacy policy, please contact us. Our support team is always ready to assist in Bengali.
When making an information request, please contact us from your account's registered email so we can verify your identity quickly.